SLA Report

6 working-hour response target · UAE hours (Sun-Thu, 9am-6pm)

99%

SLA Compliance

Breached

Past SLA deadline

At Risk

<2h remaining

7804

On Track

7854 total pending

SLA Breached (50)

App Store★★★★★Maha Aziz

تنبيه هام

Received: 1 Jul 2016

87934h 12m overdue

Deadline: 03:00 PM

App Store★★★★★Sh3ola

يحتاج الى تعديل!

Received: 1 Jul 2016

87934h 12m overdue

Deadline: 03:00 PM

App Store★★★★★Ahjhameli

Love the webstore big fan app needs work

Received: 12 Jul 2016

87697h 24m overdue

Deadline: 11:47 AM

App Store★★★★★vip16000

أسعار نار

Received: 3 Sept 2016

86422h 12m overdue

Deadline: 03:00 PM

App Store★★★★★Fatenabdulkader

انصح به

Received: 12 Oct 2016

85486h 12m overdue

Deadline: 03:00 PM

App Store★★★★★Sameern5

Not synced

Received: 14 Nov 2016

Deadline: 03:00 PM

Received: 3 Dec 2016

Deadline: 03:00 PM

Received: 4 Dec 2016

Deadline: 09:12 AM

App Store★★★★★Azizthegreat

Bad customer service

Received: 7 Dec 2016

Deadline: 03:00 PM

Received: 7 Dec 2016

Deadline: 03:00 PM

Received: 15 Dec 2016

83974h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 18 Dec 2016

83878h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 21 Dec 2016

83830h 12m overdue

Deadline: 03:00 PM

App Store★★★★★😏👎🏼👎🏼👎🏼

Received: 21 Dec 2016

83811h 29m overdue

Deadline: 09:42 AM

Google Play★★★★★

Received: 22 Dec 2016

83737h 51m overdue

Deadline: 11:21 AM

Google Play★★★★★

Received: 22 Dec 2016

83734h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 23 Dec 2016

83734h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 23 Dec 2016

83734h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 24 Dec 2016

83734h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 24 Dec 2016

83734h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 27 Dec 2016

83685h 4m overdue

Deadline: 04:07 PM

Google Play★★★★★

Received: 27 Dec 2016

83663h 51m overdue

Deadline: 01:20 PM

Google Play★★★★★

Received: 28 Dec 2016

83638h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 29 Dec 2016

Deadline: 05:47 PM

Received: 1 Jan 2017

Deadline: 03:00 PM

Received: 31 Dec 2016

83566h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 31 Dec 2016

83566h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 31 Dec 2016

83566h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 31 Dec 2016

Deadline: 03:00 PM

Received: 5 Jan 2017

Deadline: 04:17 PM

Received: 6 Jan 2017

Deadline: 03:00 PM

Received: 6 Jan 2017

Deadline: 03:00 PM

Received: 7 Jan 2017

Deadline: 03:00 PM

Received: 8 Jan 2017

Deadline: 09:23 AM

Received: 8 Jan 2017

Deadline: 09:29 AM

Received: 10 Jan 2017

83326h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 10 Jan 2017

83326h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 12 Jan 2017

83232h 19m overdue

Deadline: 12:53 PM

Google Play★★★★★

Received: 12 Jan 2017

83230h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 14 Jan 2017

83230h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 15 Jan 2017

83229h 34m overdue

Deadline: 03:37 PM

Google Play★★★★★

Received: 16 Jan 2017

83182h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 19 Jan 2017

83132h 9m overdue

Deadline: 05:02 PM

Google Play★★★★★

Received: 29 Jan 2017

Deadline: 11:17 AM

Received: 2 Feb 2017

Deadline: 03:00 PM

Received: 9 Feb 2017

Deadline: 09:36 AM

Received: 18 Feb 2017

82390h 12m overdue

Deadline: 03:00 PM

App Store★★★★★Muneerah

ممتاااااز

Received: 21 Feb 2017

82342h 12m overdue

Deadline: 03:00 PM

Google Play★★★★★

Received: 22 Feb 2017

82296h 14m overdue

Deadline: 12:57 PM

Google Play★★★★★

Received: 22 Feb 2017

82294h 27m overdue

Deadline: 02:45 PM